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Repeated Issues with "Unlimited" Plan & Unacceptable Usage Limits

Category
  1. Video Translator
Status
종료
Dear Personal.ai Support Team,
I am writing again to express my extreme frustration and disappointment with the "unlimited video dubbing" plan I purchased on [Date of Purchase]. Despite your service being advertised as "unlimited" and paying for this premium feature, I am continuously facing severe and inconsistent daily usage limits.
On [Date of First Video, e.g., yesterday/first day], I was only able to dub 8 videos (each 10 minutes long). Today, [Current Date, e.g., July 12, 2025], I have only been able to dub 5 videos (each 10 minutes long) before receiving the "Usage Notice" stating that my daily limit has been exhausted. This is completely unacceptable and a clear contradiction to your "unlimited" promise.
This inconsistent and unannounced daily limit makes it impossible for me to plan my content creation and fully utilize the service I have paid for. Nowhere on your entire website or in the plan details is there any mention of a daily usage limit. This constitutes:
1.
Misleading Advertising: Advertising an "unlimited" service while imposing hidden and variable daily restrictions is a deceptive trade practice.
2.
Breach of Contract: The service provided does not match the clear terms advertised at the time of purchase.
3.
Lack of Transparency & Customer Support: Despite multiple attempts to contact your support team via chat and email since [Date of first contact], I have received absolutely no satisfactory response or resolution. This lack of communication is extremely unprofessional.
I demand an immediate resolution to this issue. Either provide the truly "unlimited" video dubbing service as advertised, or process a full refund for my purchase without any further delay.
Please be advised that if this issue is not rectified and I do not receive a clear and satisfactory response within 48 hours, I will be compelled to take the following actions:
•
File a formal complaint with the Consumer Forum / National Consumer Helpline (NCH) in India for deceptive trade practices and deficiency of service.
•
Initiate a chargeback request with my bank/payment provider, citing fraudulent representation and non-delivery of the advertised service.
•
Publicly share my negative experience on all relevant social media platforms and online review sites to alert other potential customers about your misleading practices.
I expect a prompt and effective solution.
Sincerely,
1
👍
PERSO
Dear Customer,
Thank you for using PERSO AI Dubbing and for taking the time to share your feedback with us.
We truly understand your concerns regarding the "Unlimited Video Dubbing" plan and would like to provide a detailed explanation below.
🔍 About the "Unlimited" Plan
The PERSO AI Dubbing Unlimited Plan is designed to allow users to freely generate dubbing content without limitations under normal usage scenarios.
Most users are able to use the service without any noticeable restrictions, regardless of the number or length of their videos. Our system is optimized to provide a stable experience based on this general usage pattern.
However, the term "Unlimited" refers to practical, fair, and reasonable usage rather than unrestricted access under any and all conditions. To ensure system stability and a fair experience for all users, the following usage policies are applied:
⚖️ Fair Use Policy
•
We operate under a Fair Use Policy to ensure that all users can enjoy a balanced and stable service experience.
•
There are no restrictions for normal personal usage, and this policy only applies in cases of excessive or abnormal usage (e.g., repeated high-volume requests or automated batch processing).
•
In the rare event that temporary usage restrictions are applied, your usage quota will reset every 24 hours (based on the time of your first video creation), allowing you to resume using the service normally.
📢 About Usage Notifications
•
Usage Notice:
This message appears when your usage approaches our internal threshold. It is a precautionary notice that some slowdown or processing delay may occur. You may continue working within the limits of your current plan.
•
Usage Limit:
This message indicates that you have reached the system-defined usage limit for the current 24-hour period. Usage will be automatically reset after 24 hours (from the time of your first video creation), and you will be able to continue normally from that point.
📌 Summary
•
The Unlimited Plan is structured to allow virtually unlimited usage for most customers under normal conditions.
•
However, to maintain service quality and fairness for all users, internal operational safeguards and Fair Use Policies are in place.
•
You can find more detailed information in our official FAQs:
We sincerely apologize for any inconvenience caused and appreciate your understanding.
Based on your feedback, we will continue improving the transparency and stability of our service.
Thank you again.

PERSO.ai Support Team
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