💳 Can I change my annual subscription to a monthly subscription?

General
Payment & Billing

We ask for your understanding that if you are currently on an annual subscription, you cannot directly switch to a monthly subscription. However, if you wish to switch to a monthly plan, you can do so through the change process for a different product than your current one.

If you need to switch to a monthly plan, please contact us separately and we will assist you.

Subscription cancellation options

1. Schedule subscription cancellation

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Workspace Settings > Click the Schedule Subscription Cancellation button on the Subscriptions tab

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Cancel subscription starting from the next Payment cycle (amounts already Payment are non-refundable)

2. Refund (if withdrawal conditions are met)
Refund review via withdrawal is possible if all of the following conditions are met:

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Will not use the Payment service at all

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Request within 7 days from the later of Payment or the service availability date.

Required supporting documents

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Home screen, All Videos capture image for proof of service non-use Workspace

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Receipt and bill number received at Payment

After verifying the supporting documents, if the conditions are met, we will process the refund for the amount excluding PG fees within 5-10 business days.

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