🎯 Perso AI TOP FAQ

💳 Plan Change Guide: Creator ↔ PRO (X3) Hello, this is Perso AI. We'd like to inform you about plan changes! 🙋 Q. I am using the Creator plan and would like to upgrade to the Pro plan. The amount of your current Creator Plan Payment will be automatically deducted without any separate refund or new subscription process. 👉 You can upgrade immediately by adding only the difference in the PRO(X3) plan Payment . That is, if you want to upgrade, just select the Pro plan from the plan management menu . 🙋 Q. On the other hand, I want to downgrade from the PRO (X3) plan to the Creator plan. Currently, immediate downgrade is not supported , 👉 We recommend that you change to the Creator plan after your current PRO (X3) plan period ends . ⚡️ Plan changes are applied based on the Payment cycle, and the difference is automatically calculated based on the remaining usage period. 👉 For more details, please visit the Perso AI pricing page .

🎯Perso AI: Optimal Plan Recommendation Guide for Each Purpose Perso AI offers plans for a variety of users, from individual creators to large enterprises . Below, we recommend the optimal plan for your needs. 👤 Individual Video Worker (Free / Creator) "I'm new to video editing. I just want to get started." "I often upload short dubbed videos on social media." Recommended Plan : Free → Creator Free AI Dubbing : Up to 1 minute of video (720p) STUDIO PERSO : 3 credits per month, up to 3 minutes of video, 4 avatars Suitable for experiential/learning purposes Creator ($39/month → $29/month annually) AI Dubbing : Up to 15 minutes of video (1080p) STUDIO PERSO : 10 credits per month, up to 10 minutes of video, 50 avatars Remove watermark + commercial use allowed Use Cases : A creator who consistently uploads review videos of less than 10 minutes on YouTube. A solo artist who frequently creates TikTok and Instagram Reels. 📹 Professional Creator & Influencer (PRO(X3)) "I upload at least 2-3 times a week."

🎬 Which videos are best for natural AI Dubbing ? The video and audio environment are important for improving dubbing quality. Please refer to the guidelines below for optimal results. 1️⃣ Number of speakers & length of voice Smoothest results are achieved when there are up to two speakers . Each speaker's voice must be at least 20 seconds long to enable reliable voice cloning and translation. Videos containing multiple speakers are also supported, but separation and recognition accuracy may be somewhat lower. 2️⃣ Camera angle The more the speaker looks directly at the camera, the more natural the lip sync will be. Lip syncing is possible up to an angle of 60 degrees . 3️⃣ Background music & sound effects Background music, sound effects such as laughter, etc. are not currently filtered separately. Therefore, please film in as clean an audio environment as possible, as sound effects may be recognized as targets for translation . 4️⃣ Noisy environment & rapid speech Recognition rates may be lower in noisy environments , such as train noise, cicadas, or loud background music . Videos with excessively fast speech or fast forwarding may be difficult to translate/dubbed properly. 5️⃣ Video length Supports videos ranging from 5 seconds to 60 minutes in length. Please stick to the recommended range as videos that are too short or too long may result in lower dubbing quality. 😊 The more you meet the above conditions, the more natural and stable AI dubbing quality you can experience!

👄Can I only use the lip sync function? The main function of the AI Dubbing service is to translate and dub the audio of the original video into the desired language . When creating a dubbed video, you can select the Lip-sync function to ON/OFF . When set to ON, the dubbed voice and the mouth shape of the character in the video will be naturally aligned. Therefore, lip syncing is provided as an optional add-on feature included in the dubbing service . It is difficult to use the lip sync function alone. ✨ After dubbing your video, experience the best lip-syncing service yourself!

💬 What video and audio content can be uploaded to AI Dubbing? The AI Dubbing service allows you to upload various types of video and audio for translation and dubbing. Choose the upload method below that best suits your situation. 🎬 Types of videos that can be uploaded Local File Upload You can directly upload video files in mp4, mov, webm formats stored on your computer . Use it when processing videos you shot yourself or files that have been edited. External Link Upload You can import videos via full URL address from YouTube, TikTok, and Google Drive . You can conveniently reprocess videos or shared files that have already been uploaded online. ⚠️ IMPORTANT NOTE For YouTube/TikTok, please use the full URL, not a shortened URL (e.g. youtu.be) . For Google Drive, please make sure to set the sharing setting to "Anyone with the link" and then enter the link. 🎧 Audio types that can be uploaded Format : MP3, WAV Length limit : 5 seconds to 30 minutes Audio-centric content like interviews, podcasts, and lectures can also be easily expanded into multiple languages. ⬇️ Downloadable audio results Translated Audio (.mp3 / .wav) Voice Only (.wav) Background Only (.wav) Voice + Background (.wav)

How to unsubscribe You can stop automatic Payment from the next Payment cycle by scheduling a cancellation. Go to Workspace Setting > Subscription tab Cancel subscription request Check the cancellation date at the bottom A notification message will be displayed when the subscription cancellation reservation is completed, and the amount already Payment will not be refunded. Refund Policy In accordance with the Terms of Use, refunds are in principle restricted after the paid service Payment, but refunds can only be reviewed when the conditions for cancellation of subscription are met. Refund conditions (all conditions must be met) Payment will not use any of the services (content created during the Free Trial period is also considered as use) Request within 7 days from the later of Payment or the date the service becomes available Payment will be made after deducting the PG fee upon refund approval. Review period: 5-10 business days

Direct changes from your current annual plan to a monthly plan are not supported due to service policy. How to switch to a monthly plan Request for annual plan refund Refund processing is completed when refund conditions are met. Resubscribe to a new monthly plan Refund Terms Refunds are only available if the terms of Perso AI's refund policy are met. Please contact us separately for details on refund conditions and procedures. Cancel Subscription Reservation (Alternative) If you wish to cancel your subscription without switching to a monthly plan: You can schedule cancellation of subscriptions in Workspace Settings > Subscriptions tab. Cancel subscription from the next Payment cycle (any amount already paid Payment is non-refundable)

Yes, the length of the video that can be produced varies depending on the plan. AI Dubbing Free: Up to 1 minute Creator: Up to 15 minutes PRO(X3): Up to 30 minutes Enterprise: Up to 60 minutes STUDIO PERSO Free: Up to 3 minutes Creator: Up to 10 minutes PRO(X3): Up to 10 minutes Enterprise: Up to 80 minutes If you need to produce longer videos, consider upgrading to a higher plan.

Thank you for your interest in business partnerships and collaborations. How to submit an inquiry You can submit your inquiry through the Enterprise inquiry form below. 👉 B2C Inquiry: https://perso.ai/ko/contact_b2c 👉 B2B Inquiry: https://perso.ai/ko/enterprise-ai-studio Information required for application Name Contact Nation Email address Inquiry details Company name (optional) Please provide detailed information about your partnership or collaboration in your inquiry. A representative will review it and contact you immediately.

Perso AI allows commercial use of projects created with a paid plan for users to utilize it for various business purposes. Commercially Available Plans Creator, PRO (X3), and Enterprise plans: Available for commercial use Free Plan: Limited commercial use Please note that commercial use is restricted for free users (Free plan).

Yes, you can change your plan even during your subscription. How to change your plan Log in to the Perso AI service Click Pricing on the left menu or the Upgrade button at the top After selecting the desired plan, proceed to Payment When changes are applied Upgrade : Payment reflected immediately Downgrade : Reflected on the next Payment day If you need more video creation and advanced features, consider upgrading to a higher plan.

Please provide the following information to help us resolve your issue quickly. Required Information AI Dubbing : Perso AI account (email address) + URL project address copied via sharing STUDIO PERSO : Perso AI account (email address) + project name (can be found at the top of the studio or in the project) Optional A screenshot or screen recording of the time the issue occurred The development team needs this information to reproduce the issue and find a solution. We appreciate your cooperation in resolving the issue as quickly as possible.

1. Why are there restrictions on the creation of certain celebrity and inappropriate content? Perso AI is designed to prevent misuse or misunderstanding of the AI Dubbing function . We restrict the creation of content based on images or voices of specific individuals and socially inappropriate content. This is a measure to prevent the spread of false information , protect rights , and maintain a healthy service environment . 2. In what cases is creation restricted? Create video and audio of socially well-known figures such as politicians and celebrities. Content deemed inappropriate for the service, such as pornography, violence, and murder Other content with a significant negative social impact ⚠️ In such cases, the system may be automatically blocked or service use may be restricted after internal monitoring is confirmed . Creation may fail without separate guidance . 3. What happens if a celebrity appears in the video? Dubbing is not possible if the internal system detects a celebrity voice . This is a limitation of our service policy. Please exclude the relevant section or upload a different section and try again. 4. What guidance and consent procedures are there before creation? Before creating a dubbing, in the 'Service Use and Editing Permissions' pop-up You must confirm whether you have copyright, usage rights, and portrait rights before proceeding. However, creation of celebrity or inappropriate content will fail regardless of consent . 5. What happens if I violate the relevant service policy? Creation Failure : There is no account restriction on failure due to automatic system blocking, but repeated failures may result in monitoring. Violation determination after successful creation : Even if content has been created, if policy violations such as inappropriate content are identified through internal monitoring, The following measures apply: Warning or content deletion Account restrictions and suspensions for repeated violations

🟠 A. Thank you for actively using AI Dubbing 😊 When your usage approaches or exceeds a certain threshold, you may see the following message: Usage Notice (Usage status information) : When usage reaches the system threshold , Please note that some tasks may be slow or have limitations . → You can work within the scope provided by the plan you are currently using, but If you want faster and more stable service, consider upgrading to a higher rate plan ! Usage Limit (Usage Limit Information): Your current usage has exceeded our fair use policy standards, so further requests are temporarily restricted. → The usage amount will be reasonably reset according to the fair use policy, and you can then freely continue creating videos. 📌 These messages are a procedure to provide a stable environment for all users, and can be used without any problems in most cases.

🟠 A. AI Dubbing 's unlimited plan is, It is designed to give users the freedom to create as much dubbed content as they need . Most users create content within the scope of their daily routine. You can use it comfortably without any particular restrictions . AI dubbing also considers it most important to continuously provide such a service environment . Accordingly, we follow the “reasonable use principle”. We operate a "Fair Use Policy" to ensure that more users can enjoy a balanced experience, which effectively allows unlimited use within a reasonable range of use. 💬 What is the Fair Use Policy? There are no restrictions at all for general individual users to use the service normally. However, to ensure server stability and smooth service use for all users, use must be within a reasonable range, and there may be temporary restrictions for excessive use. Once your usage is reset, you will be free to create videos again. 👉 To summarize, In a typical service environment, it is so freely available that it feels like it is truly 'unlimited' . Please understand that we have reasonable standards in place internally to ensure continued service .

AI Dubbing supports translation and voice duplication for a total of 32 languages. 📌 Supported Languages Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Filipino, Finnish, French, German, Greek, Hindi, Hungarian (NEW) , Indonesian, Italian, Japanese, Korean, Malay, Norwegian (NEW) , Polish, Romanian, Russian, Slovak, Spanish, Swedish, Tamil, Turkish, Ukrainian, Vietnamese (NEW) 💬 Perso AI is constantly expanding its supported languages based on user feedback. If you have any language needs, please feel free to suggest them!